Knowledgeable experts always ready to answer your
We understand that your need for accurate and timely information sometimes occurs at times other than traditional business hours. Our toll-free line (1-888-545-5973) is available to you 24 hours a day, seven days a week. If you call with an emergency after office hours, we will respond.
We are committed to providing quality technical support whenever you need it. We follow through and follow up. We hope you think of us an extension of your clinical staff to answer questions about our products and their efficacy and safety.
Our support line is staffed by customer service professionals, including veterinarians and veterinary technicians fully knowledgeable about our products. If your question exceeds our areas of expertise, we will engage researchers and specialists to help find the answers.
In the case of unexpected or adverse events, our case managers will help you navigate the situation and provide additional tools and information.
When needed, we will refer your questions to other experts or arrange a consultation with a specialist.